1. GENERAL PROVISIONS

1.1. These rules for the purchase and sale of goods (hereinafter - the Rules) determine the address of the person (hereinafter - the Buyer) purchasing goods in the www.savanatural.com electronic store (hereinafter - the Store) and "Mano mantra", UAB, legal entity code 305742396 - Treniotos 29-2, LT-08115 Vilnius (hereinafter - the Seller), mutual rights, duties and responsibilities, and other provisions related to the purchase - sale of goods when the Buyer purchases goods in the Store.
1.2. The buyer can purchase goods in the Store only after agreeing to the Rules. After the buyer confirms familiarization with the Rules, he undertakes to comply with them and execute them. By purchasing goods in the Store, the Buyer agrees to the application of the Rules and confirms that he has understood them. In case the Buyer has not read and/or understood the Rules or does not agree with them, he cannot buy in the Store.
1.3. The goods are sold and delivered only on the territory of the Republic of Lithuania.
1.4. The Seller has the right to change the Rules, so read these terms carefully every time before ordering and/or buying goods in the Store. Changes to the rules take effect after they are published in the Store. If the Buyer uses the Store in any way after the publication of the changes to the Rules, it is considered that he agrees with all the changes to the Rules.

2. CONCLUSION OF PURCHASE - SALE AGREEMENT

2.1. Only registered Buyers can buy goods in the store. Before registration, the Buyer must familiarize himself with the Store's Privacy Policy. When the buyer registers in the Store, it is considered that he has familiarized himself with the Privacy Policy and agrees with it.
2.2. Registration is done by filling out the registration form and entering the necessary data, which are marked on the registration form (hereinafter - Registration data). Registration can only be done on behalf of the Buyer. The buyer is responsible for the correctness, confidentiality and/or preservation of the Registration data.
2.3. In order to purchase goods, the Buyer places an order in the Store. A purchase-sale agreement is concluded for each order of the Buyer.
2.4. The purchase-sale agreement between the Buyer and the Seller is considered concluded when the Buyer in the Store: (i) creates a basket of goods in accordance with the instructions given by the Seller (ii) indicates the delivery address of the goods, (iii) chooses the payment method and pays for the order after familiarizing himself with the Rules and (iv) The Seller confirms the Buyer's order by displaying and/or sending a confirmation message and an invoice, if the Buyer has chosen to receive one. In cases where the Buyer does not agree with all or a certain part of the Rules, he must not place the order.
2.5. The contract is valid until the full fulfillment of the obligations under this contract. After confirming the Buyer's order, the Buyer undertakes to pay the price of the goods and accept the goods ordered in the Store. The purchase-sale contract is considered fulfilled when the goods are handed over to the Buyer in accordance with the procedure established by the Rules and legal acts of the Republic of Lithuania.
2.6. The Seller may not confirm the Buyer's order if he does not have the goods the Buyer wants, the Buyer does not meet the requirements for purchasing the goods, the Buyer has not confirmed his agreement with the Rules, the Buyer makes wholesale purchases and/or for other reasons that may be indicated individually to the Buyer. Bulk purchases can be recognized as such purchases when unusually large quantities of goods are ordered or goods are ordered with unusual frequency, as well as in accordance with other established criteria.
2.7. Payments can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Payments are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.

3. RIGHTS AND OBLIGATIONS OF THE BUYER

3.1. The buyer has the right to:
3.1.1. Buy in the Store in compliance with the Rules, other instructions of the Seller and legal acts of the Republic of Lithuania.
3.1.2. Return and/or exchange poor-quality and/or improperly assembled goods.
3.1.3. When the Buyer is a consumer - to cancel the contract for the purchase and sale of goods concluded in the Store with the Seller, by notifying the Seller in writing within 14 (fourteen) days from the day of ordering the goods. In this case, the Buyer returns the goods to the Seller. The buyer has the right to refuse the contract of purchase and sale of goods with the seller and to return the goods only if the goods have not been used, damaged or their appearance has not changed substantially, that is, only such changes have been made to the appearance of the goods or their packaging that were necessary for inspection received product (this provision does not apply in case of return of defective goods). The procedure for the exercise of the right of withdrawal and the return of goods after the contract is canceled is indicated in the section "Right to cancel the contract" of these Rules. Returning the goods".
3.1.4. Other rights provided for in the Rules and/or legal acts of the Republic of Lithuania.
3.2. The buyer undertakes:
3.2.1. Pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract) and accept the ordered goods.
3.2.2. If the Buyer's Registration data changes, the buyer should immediately update them.
3.2.3. Not to carry out wholesale purchases, as well as not to use the Store in a way that may endanger the proper operation, security, integrity of the Store or limit the ability of other persons to use the Store.
3.2.4. Comply with other regulations and legal acts of the Republic of Lithuania
requirements.

4. SELLER'S RIGHTS AND OBLIGATIONS

4.1. The seller has the right to:
4.1.1. Without prior warning, restrict or suspend the Buyer's ability to use the Store, as well as cancel the Buyer's registration, if the Buyer tries to harm the work or stable operation of the Store and/or violates his essential duties, specified in Rules 3.2.1., 3.2.2, 3.2.3. in points. The Seller shall not be liable for any losses of the Buyer in connection therewith.
4.1.2. Limit bulk purchases.
4.1.3. In the event of important circumstances, to temporarily or completely stop the operation of the Store, to change the Store or its individual parts, all and any of its contents, to limit the purchases made in it, to change the online address of the operation of the Store, to limit the number of registered Buyers without notifying the Buyer in advance. The Seller is not responsible for any negative consequences for the Buyer caused by such actions. The provisions of this point do not apply to already concluded Purchase - Sale Agreements, as defined in Rule 2.4. point.
4.1.4. Change the Rules, product prices, purchase conditions and/or any other instructions related to the Store. Changes are announced in the Store. The provisions of this point do not apply to already concluded Purchase - Sale Agreements, as defined in Rule 2.4. point.
4.2. The seller undertakes:
4.2.1. Make efforts to enable the Buyer to properly use the services provided by the Store. The Seller does not make any guarantees that the Store will operate uninterrupted or that data transmission will be error-free. The Seller is responsible for the Buyer's direct losses related to malfunctions of the Store and/or data transmission errors, if they were caused by the Seller's intentional actions.
4.2.2. To respect the privacy of the Buyer, to protect the confidentiality of his data, except for the cases specified in the laws of the Republic of Lithuania and the Privacy Policy of the Store.
4.2.3. Due to important circumstances (for example, technical obstacles, the fault of third parties, due to which the prices, quantities or other essential information of the ordered goods were wrongly indicated in the Store, the ordered goods cannot be delivered, etc.) being unable to deliver the ordered goods to the Buyer, he undertakes to offer an analogous or, as far as possible, his own product with similar characteristics. The parties agree that if the Buyer refuses to accept an analogous or similar product, the Seller undertakes to return the money paid to the Buyer within 14 working days from the date of receipt of the Buyer's refusal.

5. PRICES AND PAYMENT OF GOODS

5.1. The prices of goods in the Store and/or in the order are indicated in the national currency - euros, including VAT (value added tax).
5.2. Goods are sold to the Buyer at the prices valid in the Store at the time of placing the order. The specific price of the goods and the amount to be paid for the goods are shown to the Buyer after creating the goods basket. If the Buyer does not agree with the indicated price, he must not continue the procedure of ordering the goods.
5.3. Only in exceptional cases, in case of errors in technological decisions, if the actual selling price of the product is lower than the price of the product indicated in the Store, the Seller sells the product at a lower price. If the actual selling price of the product is higher than the price of the product indicated in the Store, the Seller can either reject the order for such product or contact the Buyer asking if he agrees to purchase the product at a higher price.
5.4. The delivery fee of the goods is not included in the price of the goods specified in the Store. The buyer must pay the price for the delivery of the goods, depending on the chosen delivery method. If the Buyer collects the product himself from Siuntų centras UAB, located on Savanorių pr. 176 E, Vilnius, or buy goods for 69 EUR and more, delivery of goods is free.
5.5. When purchasing goods in the Store, payment can be made in the following ways:
5.5.1. making advance payment by bank transfer to the current account specified by the Seller through the electronic banking system used by the Buyer;
5.5.2. Payments can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Payments are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.
5.6. After choosing these payment methods, the Buyer will be redirected to his electronic banking page or the page of the credit card operator. In it, the Buyer will need to confirm the prepared order form and/or indicate additional information required for payment. The data for connecting to these pages and the information compiled by the Buyer are used only for payment procedures and this information is not displayed or transferred to the Seller. After making the payment, the Buyer will be shown the payment result in the Store.
5.7. By approving the Rules, the Buyer agrees that the purchase documents - invoices - can be submitted electronically to the e-mail address specified in the Buyer's registration form and/or to the Seller's account, from which the Buyer can download and/or print them.

6. DELIVERY OF GOODS

6.1. Delivery of goods is carried out only on the territory of the Republic of Lithuania via LP Express courier and/or to LP Express and Omniva postal machines for the fee specified in the Store.
6.2. The amount of the delivery fee depends on the delivery method. If the Buyer chooses to pick up the goods himself from Siuntų centras UAB, located on Savanorių pr. 176 E, Vilnius, or buy goods for 69 EUR and more, delivery of goods is free.
6.3. A product that is in stock is usually delivered to the Buyer within 7 working days after order confirmation. If the goods are not in stock, the Buyer will be informed about the possible delivery time. The seller undertakes to make every effort to deliver the goods as soon as possible. The Seller does not guarantee that the goods will in all cases be delivered within the terms of delivery specified in the Rules and/or elsewhere in the Store, as well as those specified individually for the Buyer, especially if the ordered goods are not in the Seller's warehouses. Before placing an order, pay attention to holidays and rest days in Lithuania and Europe - they can affect the delivery time, i.e. i.e. possible delivery delays (1-2 days).
6.4. The possible date of delivery of the goods to the Buyer is indicated in the Seller's confirmation of the goods order.
6.5. When the goods are delivered to the LP Express or Omniva postal machine, the Buyer must pick up the goods from the postal machine within the deadline specified in the courier's short SMS message. When the parcel is delivered to the post office chosen by the Buyer, the courier will send a short SMS message and/or e-mail. sends the codes for collection of the package by mail. If the goods are not collected within the time limit specified in this clause of the Rules, the Seller cancels the order of goods without prior notice, terminates the goods purchase-sale agreement, and the paid amounts are returned to the Buyer within 14 (fourteen) calendar days from the date of cancellation of the order.
6.6. When the goods are delivered to the address specified by the Buyer, the Buyer, having noticed inconsistencies in the quantity, quality or assortment of the goods, must note this in the shipment delivery confirmation or in the data forms of the person who delivered the shipment, immediately inform the Seller at the phone number specified in these Rules. number or e-mail mail address and has the right not to accept the goods.
6.7. If the Buyer has no claims, he must sign the data forms of the person who delivered the shipment. In this case, it is considered that the goods have been delivered correctly and are of suitable quality.
6.8. When the goods are delivered to the address specified by the Buyer, if a violation of the package of the package is detected, but no discrepancy in the quantity, quality or assortment of the goods is detected, the Buyer must note the violation of the package of the package in the delivery confirmation or in the data forms of the person who delivered the package. In this case, it is considered that the goods were delivered in damaged packaging, but the quantity, quality, and assortment of the goods correspond to the conditions of the purchase and sale agreement and the delivery of the goods has been carried out correctly.
6.9. The buyer undertakes to accept the goods himself. When handing over the goods, the Buyer may be asked to provide a personal identification document in order to verify the Buyer's identity. If the goods are collected by another person, the Buyer must inform the Seller in advance.
6.10. Upon delivery of the goods to the address specified by the Buyer, the goods are considered to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who accepted the goods at the specified address. In the event that the Buyer cannot collect the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity. If the goods are not delivered on the planned day of delivery, the Buyer shall inform the Seller immediately, but no later than the next day after the planned day of delivery of the goods. Otherwise, the Buyer loses the right to submit claims to the Seller related to late delivery and/or non-delivery of goods.
6.11. The Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.

7. GOODS QUALITY AND WARRANTY

7.1. The characteristics of the goods for sale are generally indicated in the description of the goods attached to each item. If the characteristics or properties of the goods are indicated differently and contradict each other in the name and description, it is considered that the correct information is given in the description of the goods.
7.2. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the electronic devices used by the Buyer or other technical reasons, as well as taking into account reasonable possible discrepancies in appearance.
7.3. Unless otherwise noted in the Store, the goods are subject to a standard 2-year product quality guarantee. Other terms and conditions than the usual warranty may be specified in the product descriptions.

8. RIGHT TO WITHDRAW THE AGREEMENT. RETURNING THE GOODS

8.1. The buyer does not have the right to refuse the sales contract and return the following goods to the seller:
8.1.1. which do not comply with Rules 8.5. Mr. stated conditions;
8.1.2. quality food supplements;
8.1.3. packaged goods that have been unpacked after delivery and are not suitable for return due to hygiene or health protection;
8.1.4. other goods, which the Seller has the right to refuse to accept, in accordance with valid legal acts.
8.1. The buyer (user) has the right, without giving a reason, within 14 (fourteen) days from the day of delivery (receipt) of the goods, to cancel the purchase-sale contract concluded by means of electronic communication, as provided for in 3.1.3 of the Rules. point. When withdrawing from the contract, the Buyer fills out a free-form notice of termination of the contract, which must clearly state the Buyer's intention to withdraw from the contract, and sends it by e-mail (info@savanatural.com). The buyer can also use the sample contract withdrawal form, dated 2014. April 30 approved by order of the Minister of Justice of the Republic of Lithuania no. 1R-154 and it can be found at https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9. For this purpose, the Buyer, when filling out the request for termination of the contract, indicates his bank account to the Seller and attaches a document confirming the purchase and sale of the goods from the Seller (invoice, payment card account statement, etc.) (hereinafter the goods purchase and sale document). If the buyer purchases several goods under one contract, his right of withdrawal applies both to all goods and to one or more goods.
8.2. The goods are returned using the services of parcel companies, no later than within 14 (fourteen) days from the submission of the notice of contract cancellation to the Seller, after the terms of the return of the goods have been agreed in advance individually by e-mail. by mail info@savanatural.com or by phone +370 673 18092. The Buyer is responsible for the proper packaging of the product for return. The buyer bears the direct costs of returning the product.
8.3. The Seller hereby informs that the money for the goods, including the amounts paid by the Buyer for delivery, are returned to your account from which you paid for the goods, no later than within 14 (fourteen) days after the goods are returned to the Seller and/or to him provided a reliable confirmation of the shipment of goods to the Seller. The seller is not considered to have violated the terms of the refund if he cannot transfer the money due to the fault of the buyer (delay in returning the goods, failure to specify a bank account, inaccurate data, etc.).
8.4. When returning goods to the buyer, it is necessary to comply with the following conditions (does not apply to the return of goods due to their quality defects):
8.4.1. the returned item must be in its original, neat packaging;
8.4.2. the product must be undamaged by the Buyer;
8.4.3. the item must be unused, without losing its merchandise appearance (this clause does not apply in the case of returning a defective item);
8.4.4. the returned item must be in the same configuration as the one received by the Buyer;
8.4.5. when returning the product, it is necessary to present the document of purchase and sale of the product and fill out the application for the return of the product.
8.5. The Buyer has the right to return the product if the Buyer was sold a product of inappropriate quality.
8.6. In the case of the sale of low-quality goods, the buyer can also request to change the goods of the wrong quality to the right ones, reduce the price of the goods, etc.
8.7. When returning or exchanging low-quality goods purchased in the Store, we will ask you to fill out a free-form return or exchange request.
8.8. Goods of inappropriate quality are exchanged or returned in accordance with the legal acts of the Republic of Lithuania and these Rules in force at the time of purchase of the goods.

9. LIABILITY OF THE PARTIES

9.1. The buyer is responsible for the correctness of the registration data. If the Buyer does not provide accurate Registration data and/or does not update them in time, the Seller is not responsible for the resulting consequences.
9.2. The buyer is responsible for transferring Registration data to third parties. If the services provided by the Store are used by a third person who has connected to the Store using the Buyer's login data, the Seller considers this person to be the Buyer.
9.3. The buyer is responsible for his actions performed while using the Store.
9.4. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with the Rules and/or the terms of the Agreement, although he was given such an opportunity.
9.5. The Seller is responsible for malfunctions of the Store and direct losses or damages suffered by the Buyer or third parties as a result, if they were caused by the Seller's intentional actions.
9.6. If the Seller's Store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain or control those websites and does not represent those companies and individuals.
9.7. In the event of damage, the guilty party compensates the other party only for direct losses.
9.8. The Seller is not responsible for non-fulfillment of the purchase-sale agreement and/or non-delivery or late delivery of the goods, if this occurred due to the fault of third parties not used by the Seller to execute the purchase-sale agreement or due to circumstances that the Seller could not control and reasonably foresee at the time of the conclusion of the purchase-sale agreement and could not prevent the occurrence of these circumstances or their consequences (force majeure circumstances). If the specified circumstances last longer than 1 (one) month, the parties may terminate the purchase-sale agreement by mutual agreement.

10. PROVISION OF INFORMATION

10.1. The Seller sends all notifications and other information to the Buyer to the e-mail address specified by him. It is considered received by the Buyer 3 (three) hours after it was sent.
10.2. The Seller is not responsible for any disruptions in the Internet connection, e-mail service providers' networks, due to which the Buyer does not receive e-mails from the Seller.
10.3. The Buyer sends all notifications, demands, requests and questions to the contact addresses specified in the "Contacts" section of the Store.

11. DISCOUNTS AND PROMOTIONS

11.1. The Seller may initiate various promotions in the Store at his discretion. During the execution of certain promotions, the Seller can provide the Buyer with discount coupons (his virtual money). Details related to promotions are available in the Store.
11.2. If the Buyer returns the product for which partial or full payment was made with discount coupons, these discount coupons are canceled and not returned. When the Buyer purchases a product for which the Seller gives a certain discount or gift, and the Buyer uses the provided right to return the product, only the amount he actually paid for the product is returned to the Buyer.
11.3. The seller has the right unilaterally, without a separate warning, to change the conditions of promotions, as well as to cancel them, to change the terms and conditions of receiving loyalty points, their use, paying for goods, as well as to cancel them. Any changes or cancellation of the conditions of promotions, the procedure for obtaining and using loyalty points when paying for goods are valid from the moment of their publication.

12. FINAL PROVISIONS

12.1. The Buyer and the Seller agree that all information provided on the Seller's online store website, including, but not limited to, these Rules, information about the Seller, the offered goods and services and their characteristics, the procedure for implementing the Buyer's right to refuse the purchase and sale contract, the product guarantees provided by the Seller (if they are provided), is considered to be submitted to the Buyer in writing.
12.2. The Law of the Republic of Lithuania applies to the Rules and the Purchase - Sale Agreement between the Buyer and the Seller.
12.3. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer's consent and without notifying him.
12.4. All disagreements between the Buyer and the Seller regarding the Rules are resolved through negotiations. If the parties do not resolve the dispute through negotiations within 15 (fifteen) days, the disputes are finally resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
12.5. You can submit a request and/or a complaint regarding a product purchased in the Store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, tel. 852626751, fax 852791466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt , its territorial divisions in counties) or fill out the application form on the Electronic Consumer Dispute Resolution Platform available at http://ec.europa.eu/odr/.